Please Note: If your party is being held at a public place, such as a park, we reserve the right to mandate pick up times. Party Patrol Rentals is known for giving the longest rentals, so we try our best to leave units overnight, especially to past time customers, but we have other customers that require delivery of their equipment as well. We reserve the right to pick up a bounce house when the party is over even if it is requested to be left over night. Customers also must understand that many weekends, we turn every single unit around for the next day, so if it cannot be left overnight, it is because it is going to someone else’s party early the next morning. Please be aware that many units are not safe for use after dark. Party Patrol Rentals may pick up equipment at the end time of your party and will not always be left overnight. Depending on the day of rental, equipment may be left overnight. We try our very best to leave equipment as long as possible. From past experiences, we know that indoor rentals can be tricky due to space, so please give us accurate measurement so we can best assist you and make sure the unit will fit. We reserve the right to cancel any reservation at any venue that is unfit for indoor use. We require that the customer goes to the venue to measure ceiling heights and make sure there are no obstructions in the way of the unit. Indoor set up is similar, where weights will be used. Please understand that this is a safety matter where the unit MUST be correctly weighted down and if we are not made aware, we come unprepared for such situations and have to go back to the warehouse to get weights. If we are not made aware of pavement set up at the time of reservation, Party Patrol Rentals will charge a $25 convenience fee to the customer. Sand bags or water weights will be added to the order at an addition charge to weight the unit down and make it safe for use. Coupons will also not be accepted at the time of delivery!Īlmost all units are available to be set up on pavement, but the customer MUST make us aware of pavement set up at the time of booking. Please Note: Coupons cannot be combined with any other offers. All deposits/payments are non-refundable. Larger parties, specialty items or in-season items will require larger deposits.
#RENTMASTER ADD DRIVER DRIVERS#
This means that you cannot hand them a check at delivery and expect them to set up the equipment, this is NOT acceptable and our drivers do not have the time to wait for you to get another form of payment! 25%-100% deposits are required. Please have payment ready when we arrive for delivery so that our drivers are not delayed, making them late for the rest of their customers. If you book within 7 days of your event, there is no option to pay by check, due to processing time. If you wish to pay by cash, there will be no additional fees. If paying by credit card, there is an extra processing fee to compensate for the fees our company is charged. In the case that you cannot pay by credit card or cash, we will accept a money order or certified bank check, but these also must be received 7 days before the event. If payment by check is approved, it must be received within 7 days of the event. are exceptions and should talk to the office staff about payment. We DO NOT accept checks for personal parties due to the risk of insufficient funds. Equipment will not be set up if payment cannot be made at the time of delivery. Payment is due the day of delivery, no exceptions.
There must be a power outlet within 100 feet of where the unit will be set up. There is a switch on the blower of the bounce house that turns it on and off. If your inflatable is left overnight, it does not have to stay inflated the whole time, only when in use. Please be aware that things do happen throughout the day that are out of our control and we do our best to be on time, but delivery times are NOT guarantees and we ask that all customers be flexible and understanding. If the drivers deem a location unsafe, they will choose a spot at their own discretion.
#RENTMASTER ADD DRIVER HOW TO#
Our drivers are all trained and know how to safely set up all equipment. Please understand that we are very busy and try our best to accommodate times, but there are many times when we mandate times because it is the only time available for delivery.
We always call our customers a few days before your event to schedule a 3-4 hour time window.
There are many instances when we deliver equipment the day before, especially if you rent a tent or an inflatable on a Saturday. Depending on the day of your party, we set up your equipment at least an hour before your party starts.
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